Conference Leadership Team
Ann Van, Conference Director, graduated from Middle Tennessee State University with both a Bachelor of Science degree in Social Sciences and Math with an emphasis in secondary education, and a Master's degree in Education/School Counseling. Ms. Van has 10 years of teaching experience and seven years of experience in school counseling, and has held the position of Conference Director for the Claims Education Conference since its inception. Ms. Van is responsible for choosing the hotel and city locations for the Claims Education Conference, overseeing all conference activities, as well as conference material design.
Lisa Ferrier, Conference Manager, graduated from the University of Minnesota with a Bachelor of Arts degree in English and French. She has been working in the conference and event planning business for over eight years, and has managed every Claims Education Conference to date. Her experience includes meeting, exhibit and seminar planning and promotion. Ms. Ferrier is responsible for all conference operations including registration, contract management, and marketing.
Corinn McBride, Director of Marketing at American Educational Institute (AEI) and Executive Director of the Society of Claim Law Associates (SCLA) Board of Trustees, graduated with Bachelor of Arts degree in Media Studies from Mount Saint Mary College and a Master of Arts degree in Corporate and Organizational Communication from Fairleigh Dickinson University. She has over fifteen years of marketing, public relations and event planning experience. She is the conference contact for any current or prior AEI student that will be attending, as well as the organizer of the AEI Designation Conferment ceremony held during the conference.
Melissa Studeny, SCLA, President, The Society of Claim Law Associates
Melissa has been a claims professional for the past 20 years handling both personal and commercial line losses. She is presently the Claims Unit Manager- Property Examining for Liberty Mutual. Melissa has a strong commitment to professional education, achieving her AIC and AIS designations in 2002, her CPCU designation in 2004, and her SCLA
designation in 2007.
Carl Van, ITP, President & CEO of International Insurance Institute, Inc., graduated from California State University, Sacramento where he received his bachelor's degree in Insurance. He has been in the insurance claims industry since 1980 and has held the positions of Claims Adjuster, Claims Supervisor, Claims Manager, Division Claims Manager and Regional Manager over Claims, Loss Control and Premium Audit.
Mr. Van has set up 5 in-house claims training programs for various insurance companies throughout the United States, and has written articles for Claims magazine, Claims Education Magazine,Claims Advisor, Claims People magazine, The Subrogator, The National Underwriter,California Insurance Journal and over 100 other national magazines. He is the author of over 75 technical and soft skill workshops being taught throughout the U.S., Canada and the U.K.
He has been a keynote speaker at claims conferences around the country, a trainer at an international U.S-Japanese executive training program, a guest speaker at hundreds of claims association seminars, and selected as the opening presenter at some of the most prestigious claims conferences in the United States and Canada.
Mr. Van is the Dean of the School of Claims Performance, and has served as both board member and Regional Vice President of the Society of Insurance Trainers and Educators. He is owner and publisher of Claims Education Magazine, and board president of the Claims Education Conference.
He is creator, presenter and producer of all claims training videos at Claims Education On Line, which include Time Management, Customer Service, Negotiations and Critical Thinking, all specific to claims professionals.
Mr. Van is owner and publisher of Claims Professional Books On Line, and is the author of the highly acclaimed book The 8 Characteristics of the Awesome Adjuster,which has sold internationally throughout the United States, Canada, Guam, Singapore, France, Australia, England, Chile, Ireland, and 25 other countries. Other books by Carl Van include Gaining Cooperation, Gaining Cooperation for the Workers' Comp. Professional, The Claims Cookbook, Attitude, Ability and the 80/20 Rule, The Eight Characteristics of the Awesome Employee and Negotiations Skills for the Claims Professional.
He writes all materials for his Carl Van Claims Expert blog, and provides claims tips on his Carl Van Professional Speaker You Tube channel. Just for fun he writes all lyrics to the songs performed by Carl Van and the Awesome Adjuster Band.
Past credits include being an arbitrator, a licensed agent, a TASA certified expert witness for insurance Bad Faith suits, as well as a national auditor for a federal regulatory agency.
www.Linkedin.com (Carl Van “ Awesome Adjuster group)