Tuesday, May 11, 2021

2:00 p.m. - 7:00 p.m.
Registration Desk Open

2:00 p.m. - 5:30 p.m.
Exhibitor Set-Up

6:00 p.m. - 7:00 p.m.
Welcome Reception in Exhibit Hall

Wednesday, May 12, 2021

7:30 a.m. - 8:30 a.m.
Breakfast in Exhibit Hall

8:30 a.m. - 9:00 a.m.
General Session and Welcome

9:00 a.m. - 10:15 a.m.
Breakout Sessions 1

• Adjuster Track: Negotiation Skills: Being Persuasive and Pleasant
• Manager Track: Employee Performance Issues: Identifying issues and responding appropriately
• Technical Track: Session TBA

10:15 a.m. - 10:45 a.m.
Refreshment Break in Exhibit Hall

10:45 a.m. - 12:00 p.m.
Breakout Sessions 2

• Adjuster Track: Policy Interpretation: understanding the three coverage qualifiers
• Manager Track: Vehicle Investigation and Recovery Program
• Technical Track: Session TBA

12:00 p.m. - 1:15 p.m.
Lunch and Entertainment

1:15 p.m. - 2:30 p.m.
Breakout Sessions 3

• Adjuster Track: Best Practices for Total Loss Handling
• Manager Track: Team Building Games
• Technical Track: Medical Canvassing 2.0

2:30 p.m. - 3:00 p.m.
Break in Exhibit Hall

3:00 p.m. - 4:15 p.m.
Breakout Sessions 4

• Adjuster Track: Agents as Our Partners
• Manager Track: Motivational Skills: One Size Fits One
• Technical Track: The Daubert Challenge:  Lessons Learned from Fighting the Motion to Exclude

4:15 p.m. - 5:30 p.m.
AEI Designation Conferment

5:45 p.m. - 9:00 p.m.
Group Dinner at Emeril's New Orleans

Thursday, May 13, 2021

7:30 a.m. - 8:30 a.m.
Hearty Breakfast in Exhibit Hall

8:00 a.m. - 8:30 a.m.
SCLA Annual Meeting 

8:30 a.m. - 9:45 a.m.
Breakout Sessions 5

• Adjuster Track: Loss Prevention in the Restaurant Industry
• Manager Track: Managing for Success: Getting It Right from the Start
• Technical Track: Panning for Subrogation Gold: How to Recognize and Pursue Valuable Subrogation Claims

9:45 a.m. - 10:15 a.m.
Break in Exhibit Hall and Prize Drawing - Past prizes Include gift cards from Pottery Barn, Target, Macy's, Amazon, Best Buy, Bed Bath and Beyond, Starbucks and many others!

10:30 a.m. - 11:30 a.m.
Exhibit Hall Breakdown

10:15 a.m. - 11:30 a.m.
Breakout Sessions 6

• Adjuster Track: 5 Standards of Great Claims Organizations
• Manager Track: Free Services and Free Training
• Technical Track: Duty to Defend Broader than the Duty to Indemnify (How to determine if the insurer has a duty to defend under the policy)

11:30 a.m. - 5:30 p.m.
Scheduled Activities or Free Time

Friday, May 14, 2021

7:30 a.m. - 8:30 a.m.
Breakfast

8:30 a.m. - 9:45 a.m.
Breakout Sessions 7

• Adjuster and Manager Track: Getting the Customer Survey Scores You Deserve - Pt. 1
• Technical Track: Employment Law Update

9:45 a.m. - 10:15 a.m.
Refreshment Break

10:15 a.m. - 11:30 a.m.
Breakout Sessions 8

• Adjuster and Manager Track: Getting the Customer Survey Scores You Deserve - Pt. 2
• Technical Track: Social Media in the Evaluation of Insurance Claims