Sessions

At Claims Education Conference we are dedicated to sessions that are real-life and contain meaningful information that can be put into place right away. We have no Keynote speakers and no boring panel discussions.

The sessions listed to the right are just a few of the sessions currently confirmed. We will be adding more sessions as more speakers are able to commit.

If you have a request for a certain topic, or would like to recommend a speaker, please contact Carl Van at CarlVan@InsuranceInstitute.com or 504-393-4570.

Awesome Claims Customer Service Part 1 - Meeting and Exceeding Expectations
Awesome Claims Customer Service Part 2 - Say This, Not That
Negotiation Skills Pt. 1 - Words to Avoid with Unrepresented Parties
Negotiation Skills Pt. 2 - Preparing Strengths and Weaknesses - the Right Way!
Risk Management: Loss Prevention in the Restaurant Industry
Listening and Empathy
Effective Recorded Statements Pt. 1 - Listening and Follow-Up Questions
Effective Recorded Statements Pt. 2 - Detecting Possible Deception
Leadership Decision Making Pt 1 - What You Did Wrong and Why
Leadership Decision Making Pt 2 - What You Did Right and Why
File Documentation for Managers Pt. 1 - Nine Most Common Claim File Documentation Errors Your Staff is Making and Why
Money for Nothing
Teaching and Coaching Part 1 - The Art of Inspiring Improvement
Teaching and Coaching Part 2 - How to Tell if You Have a Training Issue
Strengths Finder 2.0
Ethics for Adjusters
Don't Let a Lienholder Wreck Your Settlement!
Preparing an Adjuster for a Bad Faith Deposition
Defense Strategies That Give You the Most Bang for Your Buck
Presenting the Attorney Client Privilege in Claims Handling
Continuing Education