Sessions

At Claims Education Conference we are dedicated to sessions that are real-life and contain meaningful information that can be put into place right away. We have no Keynote speakers and no boring panel discussions.

The sessions listed to the right are just a few of the sessions currently confirmed. We will be adding more sessions as more speakers are able to commit.

If you have a request for a certain topic, or would like to recommend a speaker, please contact Carl Van at CarlVan@InsuranceInstitute.com or 504-393-4570.

Awesome Claims Customer Service Part 1 - Dealing with Difficult Customers
Awesome Claims Customer Service Part 2 - Gaining Customer Trust and Ending the Question-after-Question Cycle
Negotiation Skills Pt. 1 - The Five Claims Negotiation Maxims
Negotiation Skills Pt. 2 - Staying in Your Conversation
Risk Management: Loss Prevention in the Restaurant Industry
Time Management for Claims Part 1 - Getting Customers to Listen and Remember What We Say
Time Management for Claims Part 2 - Planning and Prioritizing the Right Way
Claims Professionalism Part 1: Business Writing Skills for Today's Claims Professional
Leadership Decision Making
Claims Professionalism Part 2: Saying What You Mean
Money for Nothing: Increase Subrogation Results with No Effort and Receive Free Training to Boot!
Consistency in Evaluating Workers' Compensation Claims
Justifying Claims Training: Outlining the ROI of Training for the Bean Counters
Strengths Finder 2.0
Interviewing and Hiring Awesome Claims Professionals Part 1
Interviewing and Hiring Awesome Claims Professionals Part 2
Motivating Your Claims Team: One Size Fits One
Leadership Decision Making
The Secret to Driving Up Customer Retention
Continuing Education