Agents as our Partners
As claims professionals, it is not a stretch to see ourselves as ambassadors. We represent our company to our agent partners. Everything we say and do is a reflection on our principles, our business practices, and our desire to help.
A clear benefit of providing outstanding customer service at all times, and being the best ambassadors at all times, is that we create a customer base who will gladly promote our company over our competitors. There is a high likelihood for “coffee shop talk,” and satisfied customers can be influential among their peers. Likewise, dissatisfied customers can taint the pool of potential customers, hindering growth.
Topics of this session include:
• The agent as our partner
• The agent’s need to be kept informed
• The agent’s perceptions – motives
• The agent’s need to resolve issues promptly