Awesome Claims Customer Service Part 1 - Meeting and Exceeding Expectations
The overall focus of this session is to improve the customer experience throughout the claims process in order to increase customer satisfaction and reduce claim expense through improved interpersonal skills and handling efficiency.
Professionals are taught specific skills to accomplish these goals, and make their jobs easier and more satisfying.
Attendees will learn how to:
• Define excellent customer service and incorporate these standards into everyday interactions.
• Reduce the volume of incoming and outgoing phone calls.
• Recognize that customer service is their job.
• Reduce customer anxiety and increase customer patience.
• Improve the customer’s perception of the service they have received.