Creating Effective Claims Education Solutions

All great claims organizations put a high priority on training and continuing education for their employees, but there are so many options out there, where do you start? How do you narrow it down and find the right training at the right time for your team? In this session, Jon Medel, National Vice President – Claims Experience and Quality, Northbridge Financial Corporation, will lead a discussion on the most effective approach to claims education.  Topics in this session will include:

  • Getting started
  • Staffing
  • The training cycle
  • Adult Learning Principles
  • Partnering for greater success
  • Digital and Virtual delivery
  • Measuring success

You will leave this session with a firm grasp on how to get your claims team up and running with a solid plan for claims education without feeling overwhelmed!