Teaching and Coaching Part 2 - How to Tell if You Have a Training Issue
Building on the concepts from Teaching and Coaching Part I, attendees will learn that not all performance problems can be solved through training.
Sometimes it is a motivational problem: the employee has the right job knowledge but a poor attitude.
Sometimes it’s an environmental problem: employee has a good attitude and job knowledge, but still can’t perform adequately.
Sometimes an employee is a placement problem: they have a poor attitude and poor job knowledge.
Sometimes it’s a training issue: an employee has a good attitude and poor job knowledge.
Attendees will learn how to identify each of these categories and determine the right path for improvement.