Lisa Ferrier, Conference Manager, graduated from the University of Minnesota with a Bachelor of Arts degree in English and French. She has been working in the conference and event planning business for over eight years, and has managed every Claims Education Conference to date. Her experience includes meeting, exhibit and seminar planning and promotion. She is also a member of the Midwest Society of Association Executives. Ms. Ferrier is responsible for all conference operations including registration, contract management, and marketing.